>_

HOSPITALITY · AI · AUTOMATION · PARIS

I build the AI that works on your floor.

Custom automations & agents for hotels and restaurants.

I develop the automations and AI agents your operation actually needs — handling admin, bookings and procedures — so your team spends their time with guests, and your running costs drop.

scroll

What I build for you

FROM AUDIT TO RUNNING SYSTEM

1

Ops Audit

We map where automation and AI agents save your operation the most time and money. Two weeks, one clear plan — no jargon.

2

Build

I develop the custom automations and AI agents around how you actually work — admin, reservations, supplier and back-office procedures. Built to be used by your team, not to sit in a demo.

3

Run it with you

Monthly: I keep your AI running, improve it, and train your team. You focus on guests; the system handles the busywork.

Felipe Díaz Marín

20+

yrs ops leadership

4

continents

3

ES · FR · EN

Background

Operations first. Everything else followed.

Two decades inside hospitality operations — from purchasing at InterContinental Santiago to F&B management at Westin Kuala Lumpur, leading teams across three continents, from the kitchen to executive management.

For the last decade, I've led international academic programs at CY Cergy Paris Université — including a Franco-Vietnamese joint venture with HUTECH that ran for ten years and shaped a new generation of hospitality professionals.

Now I help hotels and restaurants adopt AI on the floor — applying the same operational discipline to technology. Not vendor hype: practical automation your teams actually use.

ACADEMIC PARTNERSHIPS

Beyond the lecture hall — invited to build programs, teach, and speak at partner universities in Vietnam. Each collaboration documented by the host institution.

UEF University logo

UEF University 🇻🇳

Ho Chi Minh City, Vietnam

Documented by UEF

Previously at

IHG
Westin
Sonesta

Let's build something.

30 minutes. Whether you're hiring, collaborating, or exploring an idea — I'll listen and tell you honestly what I think.

Find me on