HOSPITALITY · AI · AUTOMATION · PARIS

89% of hotel AI never gets used.I'm the operator who makes it work.

Twenty years inside hotel operations — purchasing, F&B, the floor. Now I build the automations and AI agents your team actually adopts. Installed on your P&L, not in a slide deck.

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yrs ops leadership

continents

ES · FR · EN

The problem

The tools work. The adoption doesn't.

Most hotel AI dies quietly. A tool gets bought, a pilot gets announced, and six months later the team is back on WhatsApp and Excel while the license renews itself. The software rarely fails — the rollout does. Nobody owned adoption on the floor.

That floor is where I come from. Twenty years in hospitality operations — purchasing at InterContinental Santiago, F&B management at Westin — then a decade at CY Cergy Paris Université leading international programs and teaching the next generation of hotel managers. I know how a property actually runs, and I know how people actually learn new tools.

So I don't sell strategy decks. I build the automation, install it in your operation, train the team on their real workflows, and stay until it's used. That last part is the job.

Previously at

PROOF, HONESTLY

What's real today

No invented case studies here. I'd rather show you exactly what's real — what's live, where the operator experience comes from, and the founding-client slot that's open right now.

Live — try it

Live demo — guest concierge

This is the exact pattern I install in the 14-Day Pilot: a concierge that answers, qualifies and hands off to your team. It runs for Hôtel Lumière — a fictional 48-room boutique hotel in Paris, so nothing here is dressed up as a real client. Ask it a real question, in English or French.

Fictional property, real automation — same pattern, your hotel's facts.

Hôtel Lumière

Paris 9e · 48 rooms · fictional demo property

0/8

Welcome to Hôtel Lumière! I'm Léa, the hotel's AI concierge. How can I help — rooms, breakfast, late check-out?

Live

Shipped and running

Six exam-prep web apps built and deployed solo — including CitoyenApp and MonPermisB, live on their own domains — plus the automation system that runs my own operation every day: 40+ scheduled jobs handling email triage, reporting, monitoring and publishing.

citoyenapp.fr monpermisb.fr

Professional experience

Where the operator part comes from

Purchasing at InterContinental Santiago (IHG), F&B management at Westin, a decade building international hospitality programs at CY Cergy Paris Université, teaching partnerships in Vietnam. Employers and institutions I've worked in — listed as background, not as clients.

More info →

Founding client

Founding-client slot — open

The first two properties to run the 14-Day Pilot get founding terms — and in exchange, the documented result goes here: baseline, automation installed, measured outcome, named property. One conversation is all it takes to claim it.

WORK WITH ME

Start small. See it run.

Three ways in, in the order I'd recommend them. Prices are the starting point for an independent property — groups and multi-property scopes are quoted.

Founding terms — first 2 hotels

14-Day AI Pilot

€1,500 · fixed

We pick one high-friction workflow — guest inquiries, invoice reconciliation, the night-audit summary — and I ship a working automation into your operation in 14 days. Fixed scope, fixed price, your team trained on it. You see it run before we talk about anything bigger.

30 minutes, no deck. Bring your messiest workflow.

AI Roadmap

€4,000 · fixed

A week inside your operation, then a 90-day rollout plan your ops director can execute without me: the three automations worth doing, the vendors that fit your existing stack, cost and owner for each. Vendor-neutral — I sell no software.

AI Operations Retainer

from €2,000/month

I run your automation program on a fixed rhythm: two days a month, on-site or remote — vendor management, pilot oversight, adoption tracking, staff training. Quarterly terms, renewable. Senior AI operations capacity without the headcount.

SEE IT IN ACTION

Walk the property

An immersive tour of where the automations actually live — front desk to back office. Take the walk, then book the call.

ACADEMIC PARTNERSHIPS

Beyond the lecture hall — invited to build programs, teach, and speak at partner universities in Vietnam. Each collaboration documented by the host institution.

HUTECH University 🇻🇳

Ho Chi Minh City, Vietnam

Wine conference and hospitality training CY Cergy Paris cultural exchange program International joint program graduation

Documented by HUTECH ↗

UEF University 🇻🇳

Ho Chi Minh City, Vietnam

Business models and market metrics workshop Cross-university project development

Documented by UEF ↗

Blog

Writing

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Jun 16, 2026·7 min read

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From Zero to 6 Apps in 6 Weeks: The Honest Retrospective

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Let's build something.

30 minutes. Whether you run one property or twelve — I'll listen and tell you honestly what I think.

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