Strategic Consulting
AI That Works on the Floor — Not Just in the Boardroom
You know AI will change your industry. The question isn't if, but where, how, and with whom.
The problem
Too many hotels deploy AI to cut costs. They forget to create value.
Vendors sell solutions. Few of them have ever managed a 200-cover F&B service, a group check-in at 11pm, or a shift handover in a five-star property. The result: well-designed tools that don't integrate into operational reality.
What I do
AI Diagnostic
Mapping your operations to identify where AI creates real value — and where it creates friction. Deliverable: a prioritized roadmap with validated use cases.
Selection & Integration
Evaluating existing solutions (PMS, chatbots, revenue management, F&B analytics) against your real needs. Support through to operational deployment.
Team Training
Your teams are the key. I design adoption programs centered on real workflows — not PowerPoint training sessions that nobody retains.
Expected outcomes
- AI use cases deployed in real workflows — not stuck in pilot phase
- Frontline team adoption above 80% within 90 days
- Measurable reduction in manual coordination tasks (target: 30%+)
- Teams freed up for high-value guest interactions
Who it's for
General Managers, HR Directors, and Operations Directors at independent properties or hotel groups wanting a pragmatic approach — not a consultant audit disconnected from the floor.